How to Create a Ticket in Jira
IT Services Space — Quick Guide for All Staff

Hi everyone,

This short guide shows you how to submit a request to the IT team by creating a ticket in the IT Services space in Jira. Following these steps helps IT understand your request quickly and respond faster.

Open the IT Services board →
Step-by-Step Instructions
1. Open the IT Services board, then click the blue + Create button at the top of the screen.
2. A window titled Create Request opens.
3. Check Space is set to IT Services (ITS).
4. Leave Work type as Request.
5. Leave Status as Open (set automatically).
6. Type a clear Summary (a short title). Required.
7. Add a Description of your issue or request.
8. (Optional) Fill any extra fields that are useful — e.g. Attachment, Priority, or Due date. You can leave the rest as they are.
9. Click the blue Create button to submit.
What the Form Looks Like
Create Request
Space *
IT Services (ITS) Must show IT Services (ITS)
Work type *
Request Leave as Request
Status
Open Set automatically — no change needed
Summary *
A short, clear title. Required.
Description
Briefly describe your issue/request. Explain what you need and any details
The fields below are optional. Fill them only if they are useful for your request.
Category
Select... Pick a category if one fits
Attachment
Drop files to attach or Browse Add screenshots or files
Time Spent [h]
Time spent in hours (usually for IT)
Assignee
Automatic Leave as Automatic — IT assigns it
Approvers
Users needed for approval
Priority
Medium Change only if urgent
Due date
Select date When you need it done by
Start date
Select date Planned start date for the work
Approver groups
Groups needed for approval
Product link
Link to a related product
Linked work items
added to idea  |  Type, search or paste URL Link to a related ticket
Create
Common Mistakes to Avoid
• Wrong space — always check Space shows IT Services (ITS).
• Vague summary — avoid "Help" or "Problem." Be specific.
• Empty description — IT needs context to help you.
• Forgetting to submit — the ticket is created only after you click Create.
Quick Steps
1. Click + Create  →  2. Check Space = IT Services (ITS)  →  3. Work type = Request  →  4. Write a clear Summary  →  5. Add a Description  →  6. Click Create

Reminder: Be clear and specific. A good Summary and Description help IT solve your request faster. If you have questions, please contact the IT team.

Internal use only — IT Services. Steps based on the current Jira Create Request form.